Order Processing and Shipping Information

Basic Delivery Information
Custom and Non-Stock items will require 4 to 8 weeks for production. Production, shipping and delivery times will vary based on product ordered and your location. After payment is approved, we will provide you an order confirmation with estimated ship date and arrival based on your chosen shipping option. Shipping confirmation will be iussued when the item is complete and ready, and will contain a shipping tracking number you can use to monitor your order until it arrives at your door.

In the Event of Out of Stock Materials
When a product is offered as a series run, each order will be created on demand, and will not generally be held in inventory. Further, commissioned items and special custom requests will also be made to order. While we make every effort to keep components available to produce all offered products. However, if we are out of stock on an item needed, we will send an email update and impact on delivery time.

Shipping and Processing Charges
Standard shipping in the United States is done via all major ground carriers. Transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 7 business days, depending on the shipping location and customs clearance. Please contact us for expidited shipping arrangments.

Shipping and processing charges for all items delivered in the US are based on the item size, weight, delivery destination, and other factors. We do our best to provide you with accurate shipping and delivery times at order confirmation, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We will not ship to PO Box addresses.

Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs.

Canadian Orders
Orders shipped to Canada include duties and customs charges. All prices are listed in USD.

International Orders except Canada
We require a $200 US funds minimum order on all international orders except to Canada. International orders must be paid in full prior to shipment. All sales on international orders are final.

To place an international shipping order, place your order online as normal. In the process of placing your order, you will be contacted by email with a shipping quote for you to approve.

Shipping charges for deliveries outside of the continental US will be quoted via email within 2 business days of your request. Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Returns
All Lumenique works are custom made for each customer, and all sales are final. However, we recognize that it is necessary to allow a return based on special circumstances. We will manage these issues to suit each occurance, and may ask for a return fee based on original purchase price. Shipping costs will not be refunded. See Warranty for additional conditions for returning a product for replacement, or repair.