Terms and Conditions
Basic Delivery Information
Production, shipping and delivery times will vary based on product ordered and your location. After payment is approved, we will provide you an order confirmation with estimated ship date and arrival based on your chosen shipping option. Shipping confirmation will be iussued when the item is complete and ready, and will contain a shipping tracking number you can use to monitor your order until it arrives at your door.
In the Event of Out of Stock Materials
While we make every effort to keep components available to produce all offered products. However, if we are out of stock on an item needed, we will send you an email update and impact on delivery time.
Shipping and Processing Charges
Standard shipping in the United States is done via all major ground carriers. Transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 7 business days, depending on the shipping location and customs clearance. Please contact us for expidited shipping arrangments.
Shipping and processing charges for all items delivered in the US are based on the item size, weight, delivery destination, and other factors. We do our best to provide you with accurate shipping and delivery times at order confirmation, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We will not ship to PO Box addresses.
Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs.
Orders shipped to Canada include duties and customs charges. All prices are listed in USD.
International Orders except Canada
We require a $200 US funds minimum order on all international orders except to Canada. International orders must be paid in full prior to shipment. All sales on all international orders are final.
To place an international shipping order, place your order online as normal. In the process of placing your order, you will be contacted by email with a shipping quote for you to approve.
Shipping charges for deliveries outside of the continental US will be quoted via email within 2 business days of your request. Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
All Lumenique orders are custom made for each customer, and all sales are final. However, we recognize that it is necessary to allow a return based on special circumstances. We will manage these issues to suit each occurance, and may ask for a return fee based on original purchase price, with all shipping costs involved. See Warranty for additional conditions for returning a product for replacement, or repair.
Conditions of Use
Lumenique products are for indoor use only, dry locations, protected from high humidity, and direct sunlight. Cleaning or dusting must be done using static-free dry cloth, with no abrasive or chemical cleaners. When cleaning exposed surfaces of optics, lenses/diffusers, or OLED light sources directly, no pressure is to be applied for any reason.
Lumenique warrants its products against defects in workmanship or materials for a period of 36 months from the date of sale, to the initial purchasing customer. OLED components will be considered defective if one or more of the OLED panels fail to illuminate or develops visible bright or dark spots. Painted finishes will be considered defective in material or workmanship only if there is substantial deterioration in the form of blistering, cracking, or peeling. Painted finishes are not warranted against fading or chalking, as finishes may change over time due to normal aging. Damage resulting from cleaning, exposure to water and/or high humidity is not a defect and is not covered under this warranty.
This warranty is void if the product is misused, altered, tampered with or is used in a manner that is inconsistent with intended application, conditions of use, specifications and/or instructions provided.
Lumenique does not warrant the suitability of the product for any particular application. Determining product application suitability is solely the customer’s responsibility. Lumenique is not liable for special, indirect, incidental, consequential or other damages including, but not limited to, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use its products.
All other warranties express or implied, whether oral, written or in any other form, including but not limited to warranties of merchantability or fitness for a particular purpose, are expressly excluded.
The sole and exclusive remedy under this warranty is limited, at the option of Lumenique, to replacement or repair of the defective product or credit in the amount of the original selling price upon return of the original product. All allegedly defective products must be returned prepaid transportation to Lumenique, under issued RMA notification (email request to be issued an RMA) with detailed information describing the product’s application and performance failure before any warranty claim processing will take place.
Lumenique will repair and return to full operation any product it has made, regardless of Warranty status, ownership position, time since purchase, or reason for failure. Please email us should you experience an issue you wish to be addressed, including product description, purchase date, and issue to be resolved. We will provide a quote with estimated costs of the repair for approval, and issuance of an RMA to send us the fixture for work to be completed. If you purchase a used Lumenique product, and wish to have it refirbished, contact us to obtain a quote.
Contact us if you have any questions or need clarification regarding these terms and conditions.